We offer you 24/7 support on multiple Service Level Agreements.

• Contract SLA 2 hours on site
• Contract SLA 4 hours on site
• Contract SLA 6 hours on site
• Contract SLA Best effort (evaluating the fault and setting priorities with client to decide on time of arrival on site)
• No Contract Break fix (evaluating the fault and setting priorities with client to decide on time of arrival on site)

Smart hand request are being handled through the main contact +31 20 737 13 51

Some of the smart hands examples are:

• Crash car setup, communicating the errors and carrying out simple tasks
• Login in to the equipment and assessing the alarm history
• Resetting card on the ADMs
• Providing alternative means of remote connections so that equipment could be reached remotely
• Checking physical connections
• Resetting of the equipment
• Exchanging matrix and transmission cards, changing hard drives, memory, RAM memory, motherboard, CPU
• Reporting of actions taken and ticket logs
• Carrie out tests OTDR, OSA, Ethernet,…
• Cleaning and scoping the optical connections