support (at) telesol.eu
+31 20 737 13 51
24/7 SMART HANDS

We offer you 24/7 support on multiple Service Level Agreements.

  • Contract SLA 2 hours on site
  • Contract SLA 4 hours on site
  • Contract SLA 6 hours on site
  • Contract SLA Best effort (evaluating the fault and setting priorities with client to decide on time of arrival on site)
  • No Contract Break fix (evaluating the fault and setting priorities with client to decide on time of arrival on site)

Smart hand request are being handled through the main contact +31 20 737 13 51

 

Some of the smart hands examples are:

  • Crash car setup, communicating the errors and carrying out simple tasks
  • Login in to the equipment and assessing the alarm history
  • Resetting card on the ADMs
  • Providing alternative means of remote connections so that equipment could be reached remotely
  • Checking physical connections
  • Resetting of the equipment
  • Exchanging matrix and transmission cards, changing hard drives, memory, RAM memory, motherboard, CPU
  • Reporting of actions taken and ticket logs
  • Carrie out tests OTDR, OSA, Ethernet,…
  • Cleaning and scoping the optical connections 

 

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